A new and unique experience
in watchmaking service
Introduction
Services & Clients
Our Vision
Pro-Watch is a comprehensive watchmaking services platform,
unique in Switzerland, recognized and approved by the Richemont, Swatch and LVMH groups,
as well as by various independent brands.
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Pro-Watch proposes to take care of the customer service in an efficient, responsive and transparent manner.
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Our qualified watchmakers constantly refine their skills through our partner brands' certification programs.
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They are therefore able to provide service on all types of time pieces and offer the same guarantees.
Restoration, overhaul & maintenance.
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Repairs.
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Polishing and refurbishing of trim.
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Checking the watch's water-resistance and performance.
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Replacement of batteries and straps.
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Watches can be collected directly from your home or from one of our access-points,
and will provide you with a free*, clear and precise estimate as soon as possible.
(*excluding watches over 30 years old and/or high-end complications).
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We intervene on recent watches as well as vintage models or antique mechanisms in need of simple maintenance,
repair or restoration, whatever the brand.
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Our market includes retailers, second-hand professionals, collectors and private individuals.
To become the leading multi-brand customer service center for mid- and high-end timepieces.
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To be at the forefront of customer service, not just a repair shop.
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To have a public/private partnership with Swiss and French watchmaking schools.
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Enable our customers to visit our workshops and enjoy an immersive watchmaking experience.
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Create value and place the customer at the heart of Watchmaking Services.
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Offer complementary services to customers such as personalizing their timepieces (engraving, dial).